Refund and cancellation policy

Last updated 12 November 2026

Evergreen QR Pro is a subscription to an online service operated by DRUTAM TECHNOLOGIES PRIVATE LIMITED, in four plan sizes that differ in how many live codes you can have, each billed monthly or yearly (see pricing). There's also a free plan with 3 codes. How you cancel or get a refund depends on where you bought Pro.

Bought in the iPhone app (App Store)

• Apple bills your Apple ID and handles the subscription.
• Cancel any time in Settings → your name → Subscriptions, or in the app: account menu → Manage subscription. Your subscription keeps working until the end of the period you've paid for and then doesn't renew.
• Free trial: cancel at least 24 hours before the trial ends and you won't be charged.
• Refunds for App Store purchases are decided and paid by Apple. Request one at reportaproblem.apple.com.

Bought directly from us

• Cancel any time by writing to [email address, to be published]. Cancelling stops the next renewal; your plan keeps working until the end of the paid period.
• Refunds: if you were charged by mistake, or the service didn't work for you because of a problem on our side, write to us within 7 days of the charge for a full refund. Refunds go back to the original payment method within 5 to 7 working days. We don't refund part-used periods otherwise.

Changing plans

• In the App Store, a move to a bigger plan starts straight away, and a move to a smaller one starts at your next renewal, as Apple's rules for subscriptions set out.
• Moving to a smaller plan never breaks a printed code: all your codes keep working and you can still edit them. You can create new ones once you're under the new plan's limit.
• Fair use on the Unlimited plans: up to 1,000 live codes, and more on request.

Delivery

Evergreen QR is a digital service. You get access as soon as your purchase goes through; nothing is shipped.

When a subscription ends

Your account moves to the free plan:

• 3 codes stay free. They keep working and stay editable for as long as you have an account. You pick them in the app; until you do, they're your 3 most-scanned codes.
• Your other codes keep working for 6 months. They go to their last destination but are frozen: you can't change them, and their scan counts are hidden until you subscribe again. You can still retire them.
• Then they go inactive. Scans show a "QR code inactive" page. We email you 30 and 7 days before this happens, and the app shows a notice the whole time.
• Subscribe again any time and every code comes back straight away, with its scan counts. Codes are never deleted because a plan ended, and never given to anyone else.

Questions: [email address, to be published] or our Grievance Officer.